The player from the United Kingdom was unable to enter his age on his casino account, which prevented him from participating in any games. He had submitted a complaint, but did not respond to the follow-up questions posed by our team. Due to the lack of response, we were unable to further investigate or provide potential solutions to the issue. The complaint was subsequently rejected.
1960bet.com Casino - Player struggles with age verification issues.
Amount: ??
1960bet.com Casino
Safety Index:LowSafety Index
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4.3
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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10 months ago
Hi. I've tried several times to enter my age but it always gives me an error.. I was born on 03/13/1986 .I can't play any games!! It asks me to put my age..
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10 months ago
Dear Ak-47pt,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you tried contacting the casino directly regarding this issue?
- Have you deposited any funds into your account?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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9 months ago
Dear Ak-47pt,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
