The player from the United Kingdom requested a withdrawal two weeks ago after making a deposit of £150 but has not received any response to his emails regarding the issue.
18HOKI Casino - Player's deposit is delayed.
Amount: £150
18HOKI Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
3d 11h 40m 4s
Case summary
3 days ago
Public
Public
3 days ago
I made my deposit over two weeks ago for £150. I have emailed but had no response.
Public
Public
3 days ago
Dear Summer18,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Casino Guru is examining the case
