14red Casino - Player’s winnings were confiscated.

I made a withdrawal of 2000Euro it was cancelled and I had another 4560 Euro in my account they took. They left only 20 Euro in my account.

I hope you can help me, so I can get my withdrawal and my money in the account.

I forfeited a bonus of 200 Euro on the first withdrawal. Then I cancelled the witdrawal made another witdrawal. Leaving only 200 Euro in my account. On the 200Euro I won 4560 Euro they took everything from my account and left only 20 Euro.

Regard Jonny 

Hello Jonny.

Thank you very much for submitting your complaint and sharing your negative experience with the 14Red Casino. Did you receive any explanation from the casino? 

No they said I had used bonus money which I hadn’t done!

Hey Jonny.

Thank you for providing us with the information we requested. We will now try to get in touch with the casino.

Thank You for all your help regarding this matter. They even confiscated 200 Euro the first time a took a withdrawal, because it was bonus money they said, then I played without any bonus and they still confiscated the money...... I kept playing and suddenly, there was only 20 euro left in my account? I think I had 4 635 Euro in my account when that happened.

We would like to ask the 14red Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.