The player struggles to verify his account as the casino is non responsive. The complaint was rejected as the player lost his money in the casino.
123 Vegas Casino - The player struggles to verify his account.
Amount: $1,400
123 Vegas Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
123 Vegas Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Just will not answer my emails. Will not make a withdrawal. Will not verify my withdrawal documents
Public
Public
2 years ago
Hello 1108danny,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 123 Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Dear 1108danny,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
