HomeComplaints123 Vegas Casino - Player hasn't received the activation link.

123 Vegas Casino - Player hasn't received the activation link.

Amount: $100

123 Vegas Casino
Safety Index:Low
Submitted: 12 Jun 2022 | Case closed : 16 Jun 2022
Case closed Our verdict

Other

REJECTED

Case summary

2 years ago

The player from Germany has not received the activation link. The player decided he was no longer interested in our help, therefore we closed the complaint.

Public
Public
2 years ago
Translation

file I need the activation link for which I've been waiting since yesterday via email, there's no reply, you can send me the manual, that works too

And if this doesn't work I would have to use another email where it also works

Connymaus 09:39

Connymaus t***@gmx.net 01*** I wrote this in the chat but they don't do anything even by email is simply ignored I have successfully converted the bonus so that 100 euros are available to me I would like to pay them out but it just happens Nothing maybe you can help me, many thanks Had I not converted 100 percent, they had sent everything immediately without any stress

Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago

Dear Horno12,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Do I understand correctly that you haven't received a link to activate your account?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Public
Public
2 years ago
Translation

I just sent you an email thank you Email is c***@gmail.com

Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago

Thank you for your email, Horno12. I will now close this complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

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