The player from Germany has not received the activation link. The player decided he was no longer interested in our help, therefore we closed the complaint.
123 Vegas Casino - Player hasn't received the activation link.
Amount: $100
123 Vegas Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
123 Vegas Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I need the activation link for which I've been waiting since yesterday via email, there's no reply, you can send me the manual, that works too
And if this doesn't work I would have to use another email where it also works
Connymaus 09:39
Connymaus t***@gmx.net 01*** I wrote this in the chat but they don't do anything even by email is simply ignored I have successfully converted the bonus so that 100 euros are available to me I would like to pay them out but it just happens Nothing maybe you can help me, many thanks Had I not converted 100 percent, they had sent everything immediately without any stress
Edited by a Casino Guru admin
Automatic translation:
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Public
2 years ago
Dear Horno12,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.
Do I understand correctly that you haven't received a link to activate your account?
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
2 years ago
Translation
I just sent you an email thank you Email is c***@gmail.com
Edited by a Casino Guru admin
Automatic translation:
Public
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2 years ago
Thank you for your email, Horno12. I will now close this complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
