The player from Florida requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
123 Vegas Casino - Player claims that payment has been delayed.
Amount: $100
123 Vegas Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
They kept canceling my withdrawal of $100 for invalid reasons. Now it’s been pending for a long time and their support is ignoring me. I know I have met all wagering requirements, have enough in my account and my KYC documents are approved
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1 year ago
Dear ericfisher8,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
They still haven’t processed this withdrawal and it’s been quite some time. Can you please intervene?
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1 year ago
My account has been verified and all wagering requirements satisfied. Let me know if you need anything more from me.
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1 year ago
Dear ericfisher8,
Your withdrawal has been processed, Kindly let us know once you receive your funds.
Kind Regards,
123 Vegas Casino
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1 year ago
Dear ericfisher8,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
