10Cric Casino - Player’s withdrawal is being delayed.

10cric casino lets you withdraw your deposit as long as you rollover 1x at 1.1 minimum

I am used to playing bacaarat and cashing out/ i have had both wining and losing sessions

However after my last withdrawl was declined I contacted support and they told me baccarat doesnt count towards rollover

they are pointing me towards there general terms and conditions

this is where the confusion starts. certain games are restricted when using bonus money. however I have been wagering my own money

I have received a 10 percent crypto top up which is given as a real cash with no wagering needed

Further I have a history of multiple cashouts playing blackjack and baccarat after depositing crypto.

It seems someone from there cashout team is arbitrarily changing the rules. Support seems to be limited to copy paste answers

they dont seems to understand I am wagering my own money and there are no restrictions. I have re read there terms several times and donot see baccarat is banned. why would they offer the game?

This has been a very frustrating experience. They are not telling me clearly what is allowed and they are not adhering to there own terms. Someone is just making up their own rules when reviewing my cash out request

Attach: Terms and conditions for the crypto top up. As you can see this is not a bonus but a simple 10% top up given as cash to encourage crypto deposits

Hello nilaychatterjee,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 10Cric Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is the 10% bonus still active (can you please send it's terms to nikolas.b@casino.guru)? When was the last time you spoke to the casino and what was it about?

I would consider the top up bonus, even if without wagering, as a bonus balance so the bonus rules still applies and probably will until you withdraw the balance from it.

Looking forward to your answer.

Regards,

Nick

i have sent you the terms via email.

attached here, My complaint is that the casino is changing its terms on a case by case basis. I have had more than 10 cashouts on the same promo. they have not updated the terms on their site but there is a manual review before withdrawls and they are blocking these as it suits them or on large profits maybe

this goes against the spirit of fairplay.

#10cric has not asked me to KYC. i believe they do this very rarely

# I have spoken to live chat and they are pushing me towards slots

# i was forced to wager on slots and sports as they were keeping my funds hostage. they have finally rleased my funds but they are still being very vague on what games are allowed and contribution.

If you want I can open a fresh complaint but I need them to update the promo terms or stick with the terms they have. this has been a stressful experience as it seems they just changed their terms overnight without updating terms on website.

I also feel they maybe blocking me specifically from playing baccarat as my return to casino is negative as this point.

There is something very fishy going on with 10cric right now. PLS Warn all you users

OK I was the stupid victim of a phishing attack. no fault of 10 cric

Hello nilaychatterjee,

Based on the bonus terms you forwarded, it is clearly written there that general bonus terms applies in point 6. - meaning the wagering as well as it is a bonus money.

So far, it doesn't seem that anything unusual of fishy would be going on.

Is there anything else we could assist you with?

Dear nilaychatterjee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.