HomeComplaints10Cric Casino - Player is unable to withdraw from the casino.

10Cric Casino - Player is unable to withdraw from the casino.

Amount: 40,000 INR

10Cric Casino
Safety Index:Above average
Submitted: 07 Sep 2019 | Case closed : 10 Oct 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 years ago

Sohil has a withdrawal issue. He played with a deposit bonus and managed to withdraw in the past.

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5 years ago

I was unable to withdraw 

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5 years ago

Hello, Sohil.

 

Thank you very much for submitting your complaint through our website. Have you contacted the casino support about this issue? Could you specify why you were unable to withdraw? 

 

Regards, Jozef

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5 years ago

Hello, Sohil.

 

We are extending the timer by 7 days. Please, be aware that in case you fail to respond within the given time frame, we will consider your issue as rejected and your complaint will be closed accordingly. 

 

Best regards, Jozef

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5 years ago

After that they asked me for Verification of documents and I don't have pan card and I cancelled my withdrawal and lost whole money 

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5 years ago

They Don't even provide good deposit bonuses to loyal customer’s which are playing with them from years and lost too much money 

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5 years ago

Hello, Sohil.

 

You requested withdrawal, failed during the verification process and lost your withdrawal in the casino, is that right? Do we understand you correctly?

 

Best regards, Jozef

Casino.Guru

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5 years ago

Dear, Sohil

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Edited by a Casino Guru admin
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5 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

 

The player can reopen this complaint anytime.

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