HomeComplaints10bet Casino - Player requests account deletion.

10bet Casino - Player requests account deletion.

Amount: ??

10bet Casino
Safety Index:Above average
Submitted: 12 Jan 2024 | Case closed : 25 Jan 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

10 months ago

The player from Argentina had expressed her desire to close her 10Bet Casino account. We had clarified that we, as Casino.guru, were unable to close her casino account and had advised her to contact the casino's support directly. We had extended the response time by 7 days, but the player did not respond. As a result, we were unable to investigate further and had to reject the complaint.

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10 months ago
Translation

Can you delete my account?

Automatic translation:
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10 months ago

Dear Maco,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you wish to close your 10bet Casino accounts? If that is the case, I am afraid that I will not be able to do so as I work for casino.guru. not this casino. I would recommend that you contact the casino's support and they should be able to assist you with your request.

However, if you wish to close your casino.guru account, please let me know and I will do so as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Kristina

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10 months ago

Dear Maco,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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10 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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