10bet Casino - Player is inquiring help.

Bugs occur and do not seek their fault.

In response to the claim that we are not using it, we repeat the claim that we used it because the IP address is the same, so it is the same device that we can not do it if we request disclosure of the MAC address (layer 2). It has not been proven to be a malicious beneficiary.

Request a full refund immediately.

Attachment: VIP charge (Chika LINE exchange)

Dear mobi1114,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened.

Did someone else use your casino account?

Thank you in advance for your reply.

Best regards,

Kristina

It seems that a third party has illegally logged in to our account and is playing a game by making a deposit from a bank account and stick pay.

We have already reported to the police that we lost our computer and wallet on September 12, last year, and since then there have been frequent fraudulent use of cards, and we have changed various things such as changing our card number and account information. However, this time, it has been illegally used by Kakekkorinrin (formerly 10BET).

However, 10BET does not admit unauthorized use, and it is claimed that we used it because it has the same IP address, but since we have lost our wallet and PC, our address can be known by the criminal. It is natural that the IP address will be the same on WI-FI when you come close to your home with information. Therefore, I am trying to solve it by using it by hiding the MAC address (layer 2) for 10BET and telling me the individual number of the PC. Therefore, we are asking for a refund, but we are not willing to accept it at all. If it is a domestic company, it will be sued, but since it is an extraterritoriality, there is no choice but to file a criminal complaint against the person in charge.

I don't know the personal name well, and I'm a person who communicates on the WEB, so I'm in trouble because I can't identify the individual.

Thank you for the clarification, mobi1114. I'm truly sorry, but we can't help you with unauthorized transactions and identity theft. This is a very serious case and it would be close to impossible to prove that this was the casino's mistake. Since the player is the only one responsible for their casino account, bank accounts, and personal belongings, we cannot ask the casino to be involved in this conversation. Please, change your casino account password and contact all your payment method providers to block your accounts. Unfortunately, we are not able to help further, your bank and police should be able to assist you.

Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint. Thank you for understanding.

Dear mobi1114,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

10BET does not accept any damages related to game bugs, and there are many cases where it is not possible to switch to RGB mode.

, I will not compensate for it.

Even if I send a capture, I do not accept it and I am crying and falling asleep.

It's a 10BET scam, as it's fairly unlikely that the communication environment is bad.

If there is a refund of the damage amount, I would like to cancel the account.

I am sorry, but as I said it would be almost impossible to prove that this was the casino's mistake, therefore I don't see any valid reason for a refund or compensation. You are the only one who is responsible for your account and who has access to it. If you wish to close your account, please contact the casino's support, as I am not able to close it for you.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.