The player's bet got rejected for unknown reason. The complaint was closed as the player stopped responding.
I won 88X 2 euro, it said "bet rejected". , so rigged , please help me.
It was right before this bet I have a screenshot of.
Hello Mash92,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Regards,
Nick
Dear Mash92,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Hello Mash92,
Is it possible to forward the communication between you and the casino where you requested for the self-exclusion to nikolas.b@casino.guru?