The player from Brazil experienced some issues with the game. The player couldn't provide the required evidence, therefore we weren't able to proceed with a further investigation.
Zythbet Casino - Player's inquiring help.
Amount: 1 R$
Zythbet Casino
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Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I put money in this casino and started betting on a little game there, the problem is that I was winning and they weren't counting, they just took it out of my balance. Since when this happened I informed support and they said they would solve it, I contacted the problem since October last year and they gave me a waiting period and I waited, but when it arrived on the day it had not been solved. I asked a blogger who recommended this casino to help me and she helped me and went to talk to one of the supports (this was recent), they were super rude to her.
And just so you know, I tested the game on my boyfriend's cell phone too and I won so they took it out and counted it.
Automatic translation:
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2 years ago
Dear bomfimaline73,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do you have any video recordings or other evidence showing this issue?
Would you be so kind and send me all the relevant communication between you and the casino together with any other supporting evidence, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Thank you for your email, bomfimaline73. I apologize, but we are not able to proceed with this complaint without strong supporting evidence.
Please, do not hesitate to let me know if I have overlooked something, or if there is anything else I could help you with, but I am afraid I will be forced to reject this complaint.
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2 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t provided the required evidence. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime, but supporting evidence is necessary.
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