Zythbet Casino - Player’s account has been blocked.

I was blocked and had all my money confiscated without any right of return.

Amount confiscated 1833.30 reais

On October 22, 2021 a Friday appeared a 100% bonus and up to 1000 reais deposited.

I put in 1,000 and got another 1,000 in bonuses, so I got 2,000 in bonuses.

In that my total balance was 2000 bonus and I could only make a withdrawal if I made 5x the amount of my deposit which was 1 thousand reais, then I started to make bets and went from 5 thousand bets.

The result between losses and gains was the value of 1833.30, then I went to make the withdrawal on Sunday, October 24th, 2021 and the withdrawal was accepted via PIX plus the house Zythbet gave 72 hours for the money to be in my account. But when it was today an Email arrived from the Zythbet team saying that my account was blocked and all my money confiscated.

I didn't have any right to answers.

Good evening!

I disregard any type of accusation made by the website about my account, I have never used any type of measure that would violate the terms and conditions of the website. I always bet and ran the risk of losing the amount invested, but I was successful in the bets I made and managed to win a higher amount than invested, for this reason I decided to request the withdrawal and withdraw the withdrawals. If the site is accusing me of any kind of fraud, it should show me when it happened. Tell me where I committed fraud and what kind of fraud? I cannot be wrongly accused, nor have any value withheld without violating the standards of any company. I will seek my rights, as I know I have them, since anyone who is acting improperly, irresponsibly and criminally is Zythbet, when it blocks a person and retains their investments, without any kind of legal backing.

Dear Joeferson,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good Morning

My account was opened on October 19, 2021. I had the account successfully verified with all requirements made.

I played NBA games

I made football games

Unfortunately I was excluded without any right of reply and more suspected of defrauding.

It was going to be my first serve

Maie unfortunately had all my money confiscated.

Thank you very much, Joeferson, for your reply. Do I understand correctly that this issue is related solely to sports betting?

It's like I said before, I was blocked and I can't access and I had all my Balance In the amount of 1833.33 confiscated.

I didn't comment on any kind of fraud.

I invested 1000 reais to get another 1000 bonus.

Then it got 2000 bonus.

To be able to withdraw, I had to make 5 x the amount I had deposited, which was 1000.

Then I made more than 5,000 in bets, then between loses and winnings I was positive in the amount of 1833.30 then I requested the withdrawal and they gave a period of 72 hours, but a few days later I was blocked without any right of defense.

If they give me back at least the 1000 that I invest, that's fine.

Thank you, Joeferson, for your reply. Do I understand correctly that you have accumulated your winnings through sports betting exclusively?

That.

Thank you very much, Joeferson, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.