The player from Slovakia requested a withdrawal a few days ago, but it’s been pending since. The issue was eventually successfully resolved.
Zodiac Casino - Player’s withdrawal has been delayed.
Amount: €3,900
Zodiac Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
On December 21st, I won € 3,900 and they still haven't paid me
Automatic translation:
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2 years ago
Dear Monika,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
So today it's two weeks and still nothing, so it's probably a scam!
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2 years ago
Thank you for the update, Monika. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?
Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).
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2 years ago
Translation
I sent them my documents and a statement from the bank and an e-mail.
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2 years ago
Would you be so kind as to indicate whether you have accumulated your winnings with or without an active bonus? What payment method to withdraw your winnings have you opted for?
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2 years ago
Translation
I played without a bonus
payment and withdrawal I chose the ATM card
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2 years ago
Thank you very much Monika for your reply. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Translation
Hello, there was finally a problem in transcribing money into the account. According to them, they couldn't send me such a sum to sleep so I reduced the payment method to skrill and this morning they finally got the money. Thank you.
Automatic translation:
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2 years ago
Hi Monika,
Thank you for the update. I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
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