HomeComplaintsZodiac Casino - Player’s withdrawal has been delayed.

Zodiac Casino - Player’s withdrawal has been delayed.

Amount: €3,900

Zodiac Casino
Safety Index:High
Submitted: 28 Dec 2021 | Resolved : 10 Jan 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Slovakia requested a withdrawal a few days ago, but it’s been pending since. The issue was eventually successfully resolved.

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2 years ago
Translation

On December 21st, I won € 3,900 and they still haven't paid me

Automatic translation:
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2 years ago

Dear Monika,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

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2 years ago
Translation

Thank you 🙂

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2 years ago
Translation

So today it's two weeks and still nothing, so it's probably a scam!

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2 years ago

Thank you for the update, Monika. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Edited by a Casino Guru admin
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2 years ago
Translation

I sent them my documents and a statement from the bank and an e-mail.

Automatic translation:
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2 years ago

Would you be so kind as to indicate whether you have accumulated your winnings with or without an active bonus? What payment method to withdraw your winnings have you opted for?

Edited by a Casino Guru admin
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2 years ago
Translation

I played without a bonus

payment and withdrawal I chose the ATM card

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2 years ago

Thank you very much Monika for your reply. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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2 years ago
Translation

Hello, there was finally a problem in transcribing money into the account. According to them, they couldn't send me such a sum to sleep so I reduced the payment method to skrill and this morning they finally got the money. Thank you.

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2 years ago

Hi Monika,

Thank you for the update. I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter

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