Zodiac Casino - Player's balance has disappeared.

I played at Zodiac Casino a few times last autumn. In February, this year, I played once. Next night took someone (stole) my cash and after a few seconds my bonus.

I HAVEN'T PLAYED these last money withdrawals!! The withdrawals time is impossible for me. I have witnesses that at that time I was sleeping. And I HAVE NOT BEEN ABLE to withdraw bonuses when my cash was empty.

Where is my money now? Give them please back to me. I have already written to the Zodiac Casino twice, but I have not received a reply. Is this fair???

Give me my money back!

I have such clear evidence of the money transfers that if you don't give back my money, I will report it to the police.

Dear lauripykalainen, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you believe that someone else gained access to your account?

Is there any chance that someone from your household could access your casino account?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Looking forward to hearing from you.

Best regards, 

Kristina

Dear lauripykalainen,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.