The player from Brazil filed a complaint concerning a delayed withdrawal of 1,500 BRL, noting that the casino's low rating might have hindered timely payment. The player reported that he received his winnings on August 22, 2022, after initially waiting for a resolution. The issue was marked as resolved in the system, and the player was thanked for his cooperation.
ZeusWin Casino - Player's withdrawal is pending.
Amount: 1,500 R$
ZeusWin Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.1
ZeusWin Casino has a Safety Index of 7.1, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
Translation
I am filing a complaint 2 days after my withdrawal because I noticed that the casino's rating is low, so it will likely be difficult for this casino to pay quickly. I'm also initiating the 14-day period that the casino theoretically has to make the payment.
My withdrawal of 1,500 BRL has not yet been processed.
Thank you!
Automatic translation:
Public
Public
4 months ago
Dear ericleo,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
Public
4 months ago
Translation
Hi Kristina I'll wait the 14 days no problem thanks!
Automatic translation:
Public
Public
4 months ago
Translation
I still haven't received my winnings as of August 21, 2024.
Automatic translation:
Public
Public
4 months ago
Translation
Kristina I received my winnings on 22/08/2022 in the amount of 1,500 BRL, it took a while but the Casino pays the winnings, thank you!
Automatic translation:
Public
Public
4 months ago
Dear ericleo,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
