The player is dissatisfied with the casino’s RTP (Return to Player) as he did not win anything. The complaint was rejected as there was no evidence of the player's statement.
If you pay close attention then you will notice that this casinos software is designed to steal your money! Stay far away from this casino, unless of course you want to lose all your money! Bunch of criminals!
Dear Donovan,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
OK. Put what you are saying into practice and open up an account with them and play and then you will see what I see. Unless of course you are 100% certain of what you are saying? Let me guess? You won't do that because you are certain that you will ultimately only lose when playing at that casino. Thanks anyway and all of the best for 2022.
Dear Donovan,
We provide casino reviews, not playing in them. However the article about the RTP was written by people who had direct insight into it and knows how it exactly works. Unfortunately, without any further evidence which would help you prove that the casino is cheating in some way, we can do nothing. If you have any please forward it to nikolas.b@casino.guru but if not, I'm sorry that we weren't able to help you out in this case. Will be closing now the complaint for now. If we receive the further evidence from you we will reopen it.
Wish you the best in 2022 too.
Regards,
Nick