HomeComplaintsZAR Casino - Player is inquiring help.

ZAR Casino - Player is inquiring help.

Amount: €600

ZAR Casino
Submitted: 28 Jan 2022 | Closed : 15 Feb 2022
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from South Africa is asking to reopen an account. We rejected the complaint because the player didn't respond to our messages and questions.

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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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Dear Liezel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that you submitted a complaint to Casino.guru forum and not to ZAR Casino, therefore we cannot do this for you.

Do I understand correctly that you have created more than one account at this casino?

Thank you very much in advance for your reply.

Best regards,

Kristina

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Dear Liezel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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