The player from Portugal had requested a withdrawal less than two weeks before he submitted this complaint. His money had not been received at that point. After communicating with the Complaints Team, he had continued playing and won additional money. He then reported that the casino had fully paid him. The Complaints Team had confirmed the resolution of the issue and had closed the complaint.
Yugibet Casino - Player believes that their withdrawal has been delayed.
Amount: €3,500
Yugibet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.2
Yugibet Casino has a Safety Index of 4.2, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Hi guys
Won some money in this website and now I want to have this complaint open until I’m fully paid out.
I already successfully withdrew 1000€, but for the 2nd withdrawal request they cancelled and asked for an extra selfie holding id which is fine, of course.
but like I mention in the start I would like to have your assist on this payment.
I have now 1000€ pending for a few days now and 2,500 still to withdraw.
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1 year ago
Dear Jdksk,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Hi there.
So in total Yugibet has paid me out a total of 3000€ as for now. (Major of it I already used and some I did re-deposit).
I’ve made the decision to keep playing and I’ve won some more money:
[YugiBet]-So now I have 5381€ on my balance and 1000€ pending withdrawal. Total 6371€.
[Depositnflix]- In another sister casino of same operator I have another 2400€ sitting for withdrawal (1k pending).
Tomorrow is Thursday and yugibet has not made a single payment this week still.
I will keep you updated, thanks
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1 year ago
Thank you for your reply, Jdksk. When did you receive the last successful withdrawal and how many days did it take to be processed? Could you please post a screenshot of your withdrawal history here in this thread?
Have you accumulated your winnings with or without an active bonus?
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1 year ago
Hi there.
Happy to say
I was fully paid you can now close this complaint as resolved.
Thanks once again to casinoguru for your assist.
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1 year ago
Dear Jdksk,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
