HomeComplaintsYoYo Casino - Player’s withdrawal has been delayed.

YoYo Casino - Player’s withdrawal has been delayed.

Amount: €460

YoYo Casino
Safety Index:Very high
Submitted: 05 May 2022 | Resolved : 08 May 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player Finland requested a withdrawal 2 weeks ago, but it hasn't been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

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1 year ago
Translation

Hey

I have now been waiting 2 weeks for withdrawal

The casino has not paid to date.


Automatic translation:
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1 year ago

Dear Pivi69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago
Translation

Hey

The casino finally paid the winnings to my account on Friday.

Automatic translation:
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1 year ago

Awesome news, Pivi69. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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