Ybets Casino - Player’s withdrawal is delayed by ybet.

From 22th of November ybet disabled withdrawal request from my account. When i am trying to withdraw i get the attachment message. Livechat can not help me and they do not know how to guide me. They didn't ask anything from me like KYC or something. I had a successful withdrawal in the past and i have access to my account and i can use my money to play but i want to withdraw not play. Please help me in first time to learn what ybet wants from me

Hello aofsampali,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ybets Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• What kind of games were you playing?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi

They never asked from me to verify my account neither now.

I get only the cashback program wich is real money.

I played both casino games and sportsbetting

Hello aofsampali,

Did you finish the wagering requirement of the cashback received?

Additionally, please forward the communication between you and the casino's e-mail support to nikolas.b@casino.guru, as the live chat can't provide as detailed information as the e-mail support.

Looking forward to your response.

Regards,

Nick

There were no wagering requirements for the cash back. Besides, the problem is that I am not allowed to make a withdrawal request, not that it is simply rejected

Is there any progress? Status of my account is still in the same situation

Hello aofsampali,

As I have requested the communication between you and the casino, which was still not sent, could you please forward it as soon as possible to nikolas.b@casino.guru?

Awaiting your response.

Regards,

Nick