The player from Germany has been blocked without further explanation after trying to withdraw their winnings. The player later received the withdrawal, therefore we marked the complaint as resolved.
Ybet Casino - Player’s account has been blocked.
Amount: €3,000
Ybet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Ybet Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Good evening and I have a very big problem I have had €3000 in payout by express since February 8th, 2022, which you cannot cancel either. Then suddenly today it was canceled. I wrote the chat to her, she said she is leading it to the technical team Then I paid the 3000€ 10 minutes later it was canceled and suddenly I was kicked out of my account and now it says that for security reasons I can no longer log in temporarily I wrote to the chat then only your account will be activated again and threw me out now I can't reach the chat anymore and they don't answer emails what can I do I have 3000€ that I would like and can't register anymore
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2 years ago
Dear daniellange844,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus? Could you please post here a screenshot of the message that appears when you try to log in?
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, you can post it here.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Hello, of course I took a picture, send you everything, but unfortunately I have no picture of the chat process at the end where I was kicked out, as I said, on 8.2.22 I had 3000€ in payment by express I can't cancel it myself, then it was on 9.2 .22 canceled at around 7:38 p.m. I then wrote to the chat again, who said she would forward it to the technical service I should pay out again, I did that 30 minutes later her payout was canceled and I was then removed from the casino thrown with the message the security department has temporarily blocked your account, I paid in yesterday with my new credit card, which I then had to verify, but this was verified within 30 minutes, so I don't understand what the problem is now and the last payouts have always worked smoothly Although it took a little longer, the money was in my account after 4 days at the latest I'll email you everything now
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2 years ago
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I've certainly already sent so many emails to support now I don't get an answer email to them is out greetings
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2 years ago
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I can't upload the picture here, don't know why, but I emailed it to her
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2 years ago
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So I just wrote to the chat and then he said to me for a moment and suddenly my account was free, I have now applied for the payout again, let's see if it works, he only said where I asked where the problem was, there was no problem, I can pay out as normal All is well with my account I will keep you posted
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2 years ago
Thanks for the updates, daniellange844. It seems we are on the right track now. I will keep this complaint open until your confirmation regarding successful withdrawal. Please let me know as soon as there is anything new.
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2 years ago
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Yes, according to the chat, the payment will be made on Monday, which means next week Wednesday/Thursday, according to the chat, it should be in my account. I'll get back to you as soon as I know more
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2 years ago
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So everything actually arrived and everything was paid out 😊
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2 years ago
Awesome news, daniellange844. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
