Yabby Casino - Player's withdrawal is delayed due to account complications.

I was compromised months ago I was not able to access my account I got all the support I had to send in documentation to get my account set back up on a new one well that one ended up getting compromised months later well I hadn't played for a little while I tried getting on the other day and I seen it I was compromised again so I started up a new account I got with support and they wanted me to send in verification to banking or verification to get verified so I did they verified me I told them that I had out of the accounts that needed that had to be deleted and should have been already deleted because they knew that there was compromised so he went through and said oh I see that you've got two accounts open yet you need to get them deleted and I said can you please delete them for me because they've been compromised he said yes Brian I will do that he got back on so you're good to go so I went and played I did not use a bonus because I had already used bonuses from the previous time the first time that I signed up and it could because I did not want to jeopardize my plate here I did not answer that's why I got a hold of support and all this to make sure everything was right well I started winning money $4,900 I went to withdraw it they told me that I had to be verified so with banking so I sent in verification and I got back on with the guy and I said what's going on with it he said well you didn't have to be verified because you sent it in with Bitcoin they should have sent you that money right away and I said no they made me send something in and they said well since she said something and we got to wait 3 days until banking clears you to get your money and I was like what the heck what are we doing this I've already been verified and now they just got back on it said that they ain't going to give me my money because I had three accounts open which should have been already deleted because they know that they was compromised they knew this and I sent documentation in

Hello bri360535,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Yabby Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please clarify when was which account created?
• Did the casino ever give you allowance to create a new account?
• If yes, can you please forward an evidence of it or communication regarding their knowledge of your other compromised accounts to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.