Yabby Casino - Player's winnings were canceled.

Dear caskill907,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Are you experiencing issues with delayed withdrawal?

I will be waiting for your reply patiently.

Best regards,

Kristina

Sorry I resent the one i sent from the beginning.

Re: Re: Payout Request Confirmation Email

From:

"Payments Yabby" <accounts@yabbycasino.com>

To:

c***@mail.com

Date:

Nov 22, 2022 9:31:07 AM

Hi Tony,

Hope that you are well and safe.

We are terribly sorry for having to inform you that your withdrawal request will have to be declined this time.

After a quick overview of your gameplay with the most recent deposit boost, the one your winnings were made on, we've noticed that some of the terms of the coupon were violated, unfortunately.

As a final result, we concluded that 73 of your bets were played on Live Dealer games. 

Terms of the promotion you used:

FIRST DEPOSIT BONUS - 200% NO WAGERING & NO MAX

Coupon code: STRIKE200

Minimum deposit: $20

Bonus: 75% (+125% on Crypto)

Wagering: 1x (Deposit + Bonus)

Max cashout: None

Allowed games: NP Slots, Keno & Video Poker

Max bet per hand: $10

General Terms apply

https://yabbycasino.com/terms?class=strike200

Unfortunately, there is no satisfaction in being forced to fully remove your winnings, but rules and terms must be followed strictly in such situations.

We hope that we will not be forced into making any similar decisions in the future and hope for even higher-quality collaboration 

We made an exception and we processed your deposit back.

Kind Regards,

Sienna 

Payments Yabby

Your request number: 2756312

Thank you for your reply, caskill907. Please understand I need a basic description of what happened in order to proceed with this complaint. Posting the same messages repeatedly doesn't help.

Therefore, I will ask again - do I understand correctly that you are experiencing issues with delayed withdrawal?

its not the same message repeated. If you were to read the messages one was the conformation email stating i requested a withdraw for 343.00 the other was the denial of the request.

I was playing one day and used a bonus code on a deposit and i didnt win anything. i thought i played the balance out enough to make a new deposit, so i deposited 100.00 through bitcoin, the deposit was approved but never hit my account.i messaged the casino and asked about the deposit and was told that once the coupon strike200 was played out they would then credit my account the 100.00 transaction. i did won nothing and then was credited the 100$. This 100 had no coupon attached nor bonuses attached so i could play in the live dealer section.which i did and was approved funds to play with in the live dealer. i cashed out at 343.00 with a bitcoin withdraw request, and was told that i violated the terms of the coupon strike200 by playing 73 hands in the live dealer. Im not new to this and know when i can and cannot play live dealer, thats why i made the seperate deposit for 100$ to be able to play live. i know coupons dont allow live games.

hello???

Thank you very much, caskill907, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi caskill907,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite Yabby Casino to the conversation to participate in the resolution of this complaint.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello caskill907,

Hello Peter,

Hope that you are well and safe.

Thank you for the necessary information provided so that I can check on your request.

Please, note that on 11/22/2022 at exact time 00:46 the player's deposit of $88.57 has been credited to his account and the player redeemed the coupon STRIKE200 on 11/22/2022 at 01:11 exact time. After finishing his wagering requirements the player head to LiveDealer games which are excluded from the coupon he used. Please, note that per our Terms & Conditions, the terms of the promotion are in full effect even after the wagering is finished and the player was not allowed to play the LiveDealer games.

The player requested withdrawal on 11/22/2022 at 11:44 and his request was rejected due to violation and the winnings were voided. His deposit has been processed back and everything has been explained to the player through an email (violations he made).

The Terms for the promotion he used can be checked below:

$20.00 min Deposit

Wagering: 1x Deposit + Bonus

Max cashout: None

Allowed games: NP Slots, Keno & Video Poker

Max bet per hand: $10

Standard restricted countries

General Terms apply

Also, please check the Terms that explains that the player is not allowed to play any other game even after the wagering is finished here: https://yabbycasino.com/terms-and-conditions

z. Terms of the promotion are in effect until all winnings from the promotion have been withdrawn. Depositing on top of existing balance, meeting wagering requirements, withdrawing or having your balance drop below $1 will not void this rule.

Please, let me know if any further assistance is required so that I can provide you with.

Thank you very much for your understanding and patience.

Kind Regards,

Isaac

Yabby Casino Management

Dear Yabby Casino team,

Thank you for your reply. Since we believe that the restricted games with bonus play should be enforced automatically on the software level, we can't accept this argument. However, you previously mentioned a different reason why the withdrawal was canceled in the email you sent. Could you please elaborate on that?

Hello Peter,

Thank you for your update.

Please note that a direct email was sent to your email address with details of the additional violation the plaintiff made by registering multiple accounts.

Also, the copy of the relevant terms have been provided both in the email and below.

Should any additional information be required, please let me know.

https://yabbycasino.com/terms-and-conditions

5 USER ACCOUNT

5.1. Opening a User Account

b. "Each Player is allowed to have one User Account. Should the Casino establish that a Player has opened more than one User Account, the Casino reserves the right to close all Player's accounts while all possible winnings and bonuses would be considered annulled and void."

Kind Regards,

Isaac

Yabby Casino Management

I object any documentation provided outside of this thread, being that I did not allow Yabby Casino to provide my data outside of this thread without my acknowledgment falls under the misinformation of confidential information rules of United States law.

The misappropriation of confidential information is a violation of both federal and state laws. The federal Defend Trade Secrets Act (DTSA) provides a civil remedy for the theft of trade secrets. Under the DTSA, individuals or companies can bring a civil lawsuit for trade secret misappropriation and seek damages, injunctions, and attorney’s fees.

To bring a successful claim under the DTSA, the plaintiff must show that they had taken reasonable measures to keep the information confidential, that the information had independent economic value, and that the defendant acquired, disclosed, or used the information without permission. The plaintiff may seek an injunction to prevent further use or disclosure of the confidential information, as well as damages for any harm suffered as a result of the misappropriation.

If the result is to be concluded, from this information, I will be forced to have my attorney contact Yabby Casino and its regulators with a letter of intent to sue. The rules and regulations you guys have set in place on your website or unfair and unjust, especially the way you’re handling the case at this very moment. I would suggest you handle your obligations correctly without any hiccups. This is the fourth withdrawal you guys have denied and or rejected. Or if there were multiple accounts created, I should have been banned from the very beginning, not allowed to deposit more and more and more money for you guys to take it is against the law you can’t use rules against me now to protect your establishment from having to pay out, this will be my last attempt to do this outside of the court magistrate.

Best regards,

A******* H*****

Hi caskill907,

The casino didn't provide us with any sensitive information. However, it was able to confirm that you registered more than one account and used both accounts simultaneously which is against the rules. In addition to that, you also registered two accounts at casino.guru and submitted two complaints connected to the two casino accounts respectively. I'm afraid I won't be able to help you with this one. Your complaint will be rejected. I suggest you only open one account per casino in the future to avoid issues like this. I wish I could be of more help.

Best regards,

Peter