The player from Alabama had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. The Complaints Team had advised her that withdrawals often took several days or weeks to process and could be delayed due to KYC verification or a high volume of withdrawal requests. They suggested she waited at least 14 days after requesting the withdrawal before submitting a complaint. However, the player did not respond to further inquiries, resulting in the rejection of the complaint due to lack of cooperation.
Yabby Casino - Player’s winnings haven’t been received yet.
Amount: $90
Yabby Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Ive submitted my KYC verification forms 3 times so I can request withdrawal and have heard nothing back in over a week. Please reach out and help me
Public
Public
1 year ago
Dear Cam1995,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
