Yabby Casino - Player’s deposit has never been credited to his account.

I did instant eft R100, no problem, had R1.75 left, so I did another instant eft of R100. The payment didn't show, so I ask support. The guy said there must be less than R1 balance, then my payment will reflect. I have done that, the balance was under R1, nothing, went back to support. They first let me hold on for ages and finally said i must tell my storie to pitboss@yabbycasino.com, so i did. I sent him the proof of the 2 payments, they told me I must go look for the money at my bank. They just don't care, like nothing can be done to them. Why can't thiefs like this be stopped, or should people start taking the law in there own hands, like they do?

Hanré

Dear hanre1marais,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear hanre1marais,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

All the casino said is that it’s not there problem, I have to speak to my bank

Thank you for your reply, hanre1marais. Well, basically I suggested the same in my initial message. Have you already got in touch with the bank?

Yes, the bank has paid that money into the casino’s account and I have the proof of it, what more can I do. The proof is there, money paid into the casino’s bank account

. End of story

Could you please forward all the relevant communication between you and your bank to kristina.s@casino.guru?

Additionally, please forward all the communication between you and the casino. Alternatively, you can post it here. Thank you in advance.

You know what, hope they all burn in hell and all the money they stollen from people make the die a painful death. Sooner or later it will catch up with them, thanks for you attempt, but rather let God handle this, I don’t need this negative energy anymore.

Since it seems you are no longer interested in our help, I will close this complaint. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.