The player from Russia had completed verification and was initially allowed to withdraw funds. Despite this, the casino closed the account, preventing the withdrawal of 249 USDT that remained on the balance. We could not assist further since the complaint involved sports betting, which fell outside our scope. The player was provided with alternative websites for assistance.
XpariBet Casino - Player's account has been closed, and winnings confiscated.
Amount: $249
XpariBet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
XpariBet Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
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4 months ago
Dear ura232323,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- When was your account closed and did the casino provide any explanation for this decision?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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4 months ago
Translation
Toloko bet on sports
There are no explanations; on the contrary, they allowed withdrawals from this account and then simply closed it
and they don't answer anymore
without using bonuses and other promotions, only with your personal money
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4 months ago
Thank you for your reply, ura232323. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focused on sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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3 months ago
Dear ura232323,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
Translation
yes, tell me where else I can leave a complaint, but I would like you to also leave a complaint on this site so that the representative of the hpari responds here or does not respond, and then you understand their rating and add it to the scam list, because the problem here is not that I bet on sports and didn’t play in a casino, but the fact is that they can stop anyone from taking their money, both those who place bets and those who play in their casino!
They say that withdrawal is allowed, but in fact they blocked it
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3 months ago
I will send you the list of websites via email.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
