The player from Germany successfully verified his account, but is now being asked to verify a different account that does not belong to him in order to complete a transaction.
WSMCasino - Player is facing a verification issue.
Amount: €400
WSMCasino
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8.2
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Opened
Current status
Waiting for player to reply
2d 0h 5m 50s
Case summary
5 days ago
Public
Public
6 days ago
Translation
I've successfully verified my account, but now I'm asked to verify an account that doesn't even belong to me! Only then can the transaction be completed.
Automatic translation:
Public
Public
5 days ago
Dear Muddywarter,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify which account (that doesn't belong to you) you should verify? Did the casino detect another casino account or are you talking about a bank account?
- Which documents have you already provided?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Muddywarter has 2d 0h 5m 50s to reply
