The player from Slovakia has been asked to pay a tax before the casino pay his winnings out. Unfortunately, this is a scam casino and we weren't able to help the player.
World Casino Bet - Player has been asked to pay a tax.
Black points: 27,860
Amount: €23,000
World Casino Bet
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.0
World Casino Bet has a Safety Index of 0, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Unreasonable excuse
UNRESOLVED
Case summary
3 years ago
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3 years ago
Translation
The casino asks me to pay the winnings tax otherwise I can't withdraw my money.
Automatic translation:
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3 years ago
Dear Bronislava,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Didn't you happen to win a bet on a sports match after receiving a no deposit bonus from the casino? Do I understand correctly from your attached screenshots that you have already paid tax to this casino?
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Translation
Hello, after depositing money to the player's account, I received a bonus, after evaluating the matches, they credited the win to the player's account, I paid already, and the withdrawal was requested. data,
Automatic translation:
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3 years ago
I'm very sorry, but you've become a victim of a scam casino. No fair online casino requires players to pay taxes in order to withdraw their winnings. Players usually must pay the taxes to the relevant financial institution in the country in which he resides, and never to the casino. In this case, the best option is to contact the police authority, not the Casino.Guru forum. We try our best to settle players' disputes, but unfortunately, we are powerless against such fraudulent schemes.
There is a service that could help you recover your lost funds - mychargeback.com in case you paid the tax by credit card, so I would recommend that you contact them to find out if there is any chance and, of course, contact your local police department, as mentioned above.
I apologize for not being more helpful.
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3 years ago
Unfortunately, we are forced to close this complaint as unresolved without further investigation due to its nature. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
I truly hope you won't come across a problem like this again.
