World Casino Bet - Player has been asked to pay a tax.

Kasino ma ziada o zaplatenie dane z vyhry inak nemozem vybrat svoje peniaze.

Dear Bronislava,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Didn't you happen to win a bet on a sports match after receiving a no deposit bonus from the casino? Do I understand correctly from your attached screenshots that you have already paid tax to this casino?

Looking forward to hearing from you.

Best regards,

Kristina

Dobry den, po vklade penazi na hracsky ucet som dostala bonus, po vyhodnoteni zapasov vyhru pripisali na hracsky ucet, platila som uz, a vyber bol.poziadany zial peniaze z uctu zmizli a ku mne sa nedostali ide o prvy vyber 2000€ po za zaplateni dane,

I'm very sorry, but you've become a victim of a scam casino. No fair online casino requires players to pay taxes in order to withdraw their winnings. Players usually must pay the taxes to the relevant financial institution in the country in which he resides, and never to the casino. In this case, the best option is to contact the police authority, not the Casino.Guru forum. We try our best to settle players' disputes, but unfortunately, we are powerless against such fraudulent schemes.

There is a service that could help you recover your lost funds - mychargeback.com in case you paid the tax by credit card, so I would recommend that you contact them to find out if there is any chance and, of course, contact your local police department, as mentioned above.

I apologize for not being more helpful.

Unfortunately, we are forced to close this complaint as unresolved without further investigation due to its nature. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

I truly hope you won't come across a problem like this again.