The player from Sweden has been blocked. We rejected the complaint because the player didn't respond to our messages and questions.
Scam 100%!! They do everything to not give you your deposit money. Locks your account for no reason. 100% SCAM!!!
Dear Hasse,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that €10,500 is currently being held in your account? Is this the money you deposited?
Have you received any explanation from the casino regarding this situation?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina