Winz.io Casino - Player's account was closed.

Closed the account with 0.7 litecoin deposits in it.

You can't close an accountt like that!! You advise clients to withdraw, then block it!

I will call EUROPOL and file a legal dispute about Dama N V.

Dear cc_27,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue with Winz.io Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the KYC verification?

Have you made any successful withdrawals from this casino before?

Have you received any explanation from the casino as to why your account was closed? If so, please forward the email to veronika.l@casino.guru. Alternatively, you may post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

They re-opened my account. Sorry for the bother.

You may close the thread.

Thank you.

Dear cc_27,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru