Winz.io Casino - Player's account abruptly closed.

This casino has treated me awful. I played loyally for a year have them close to $10000 the. Out if no where they closed my account. Also they got me banned from Dama NV casino which I have probably gave close to $300000. I did nothing wrong at all. I have never been treated like this in my life. Management does not reply to me. They are terrible terrible people.

Hello reynoldsjodie7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winz.io Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you have any remaining real money balance on your casino account when it got closed? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Thanks so much for taking the time to review my case. I’m completely blown away how awful these companies can treat people. Like they are nothing.

My account was verified in January 2023 I believe. I keep trying to talk to management and they just ignore me and the staff talks to be in condescending patronizing way. I got like at least 15 accounts disabled so I quite possibly could have money in some of them. I have never in my life been treated so poorly by a company in my life. They are terrible unethical humans running these businesses. They don’t care about loyal players at all and that I gave them tons of money. They just kick you out like I’m a chewed up piece of gum on a shoe. Quite disturbing actually that companies can do this??!

Hi thanks for your time and efforts. I know nothing is going to come from this complaint. So you mine as well close it. I know how these things work.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.