Winz.io Casino - Player questions the fairness of casino's RTP.

I have continually played at this casino for way to long almost a year. I have see some major inconsistencies. I have never deposited so much with out and return in my life. Almost every time I deposit it goes back to zero within minutes. Something is super super shady about the RTPs and operations with these guys. Since September these are my totals $21898 deposited less than $10000 winnings that is not 96% RTP. I think this company needs to be investigated because I definitely don’t think they are giving fair play. I have not been able to play longer than 5 minutes pretty much in months. I keep thinking it would get better and it never does its deposit after deposit. Bare minimum return. I’ll get free bonuse spins and only win$2 and on games I I have gotten 80 spins and only

won $20 after depositing thousands. While other casinos I have won triple plus amounts on same games. They are never accountable for anything. Super patronizing and condescending to talk with. Again something is super shady with this company. I have no idea how they got a high rating with you guys. As I find it to be a total money grabbing money pit?

Dear reynoldsjodie7,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear reynoldsjodie7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Can you please delete this request then.

I will now close this complaint as per your request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.