Winz.io Casino - Player alleges game manipulation and poor customer service.

I think this casino is manipulating games and lying about RTPs. I have deposited so much in and rarely get much play time. As well if I make withdrawals every time no game will pay till I deposit what I withdrew and then some Everytime. The VIP manager talks in arrogant condescending manner. Tons of dead spins. More so then I have ever seen at any other casino.

Dear reynoldsjodie7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please share with us more details about the situation.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Tomas

I want to close my account with Casino Guru. I’m telling you this casino is scamming people and you are standing up for them. I no longer want an account with this platform as I don’t trust you guys opinions. Please close my account asap.

I am sorry you feel that way.

By closing your account on casino.guru this complaint will be rejected.

Please understand that in order to investigate further your allegations against the casino we require more substantial evidence. Without it, we are unable to investigate further and confront the casino. If you wish to submit any evidence you can do it in the complaint thread here or send me the information via email at tomas@casino.guru

Please confirm with me this is what you wish for. I'll await your reply.

Dear reynoldsjodie7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Can you please just close this case. I have changed my opinion. Sorry for wasting your time. I realize I do not have any proof. My allegations might not be correct as I am not 100% sure how casino operations work. Thanks for your time and efforts.

No problem reynoldsjodie7.

We'll close the complaint as per your explicit request. We are sorry we could not be of more help on this occasion.

Please do not hesitate to contact us in the future if you run into issues with any online casino.

Also, feel free to browse our guides https://casino.guru/introduction-to-online-casinos or engage on our forum https://casino.guru/forum if you are unsure about any aspect of online casinos.

If you decide to close your account on casino.guru in the future, don't hesitate to contact us for example via email at tomas@casino.guru and confirm your decision.