HomeComplaintsWinward Casino - Player's not able to access the website.

Winward Casino - Player's not able to access the website.

Amount: Can$150

Winward Casino
Safety Index:Below average
Submitted: 12 Jul 2022 | Case closed : 26 Jul 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from US cannot access the website due to ongoing maintenance. The complaint was rejected because the player didn't respond to our messages and questions.

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2 years ago

I have balance on their site but every time I try to login it says under maintenance for 2 days and I haven’t tried logging in for months so I assume it’s been saying that much longer.

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2 years ago

Dear godishiphop,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I tried to access the website, and I could open it without any problems.

Before we move forward with this complaint, could you please advise if the issue still persists?

Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago

Dear godishiphop,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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2 years ago

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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