The player from Italy had reported that her account had been locked for over a month without any reasons provided. We had communicated to her that casinos had the right to restrict or close players' accounts for various reasons and asked if there were any withheld funds. Despite extending the response time by a week, the player failed to reply to our inquiries. As a result, we could not proceed with the investigation, leading to the rejection of the complaint.
WinVegasPlus Casino - Player's account locked without explanation.
Amount: €40
WinVegasPlus Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
Translation
My account has been locked for over a month now, I uploaded, then found my account blocked, I don't know why. I would like to resume playing my winvegasplus games.
Automatic translation:
Public
Public
9 months ago
Dear romanoromina54,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if any funds are being held by the casino? If the casino paid out all the winnings and/or no active balance has been withheld, I’m afraid, there’s not much we can do for you.
Thank you for your reply.
Best regards,
Kristina
