The player's account got blocked without any explanation. The complaint was rejected as the player was previously blocked from the group in a different casino.
Winstoria Casino - The player's account got blocked.
Amount: €800
Winstoria Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Winstoria Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello
I made a deposit in this casino with a 100 percent deposit bonus and after implementing the bonus I was able to win 800 euros and applied for a payout (2x400 euros)
the next day my casino account was blocked without any notification. i tried to contact the casino via email but they just don't respond to my emails and i don't get any reply
i am already verified and it was my first withdrawal at this casino
Automatic translation:
Public
Public
2 years ago
Hello fowi30,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winstoria Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? When exactly did they close your account? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Hello fowi30,
If they decided to close your account in a different sister casino without the option to register in any of their group's casino, the complaint seem irrelevant against Winstoria Casino. The group decided to block your access to their casino while you were playing in a different casino.
The complaint will be now closed as it is not related to Winstoria.
