HomeComplaintsWinstoria Casino - The player's account got blocked.

Winstoria Casino - The player's account got blocked.

Amount: €800

Winstoria Casino
Safety Index:High
Submitted: 30 Aug 2022 | Case closed : 27 Sep 2022
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

2 years ago

The player's account got blocked without any explanation. The complaint was rejected as the player was previously blocked from the group in a different casino.

Public
Public
2 years ago
Translation

Hello

I made a deposit in this casino with a 100 percent deposit bonus and after implementing the bonus I was able to win 800 euros and applied for a payout (2x400 euros)


the next day my casino account was blocked without any notification. i tried to contact the casino via email but they just don't respond to my emails and i don't get any reply


file


i am already verified and it was my first withdrawal at this casino

Automatic translation:
Public
Public
2 years ago

Hello fowi30,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winstoria Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? When exactly did they close your account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Private
Private
2 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
2 years ago

Hello fowi30,

If they decided to close your account in a different sister casino without the option to register in any of their group's casino, the complaint seem irrelevant against Winstoria Casino. The group decided to block your access to their casino while you were playing in a different casino.

The complaint will be now closed as it is not related to Winstoria.

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