Winstoria Casino - Player’s withdrawal of bonus winnings have been delayed.

Withdrawal of welcome bonus winnings is not successful. The wagering requirements were completed. I quickly received €500, but the rest did not come. There is no response as to why this occurred. The withdrawal dates were 9.1.2024,10.1.2024 & 11.1.2024 because Winstoria has a €500/day withdrawal limit. Therefore, the total amount to be withdrawn is €538.

Hello mustardtigerr,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winstoria Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How much is your current casino balance? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hey.

• My account is confirmed from 9 January 2024
• The current balance is €0 due to an accident.
• Last today because they don't respond to e-mails. I inquired in the chat about the return delay, but they told me to send an email. I have already inquired about it by e-mail before, but I have not received any answer. However, I sent an email again on 28 February 2024 according to the instructions.

Thank you mustardtigerr for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you mustardtigerr for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Winstoria Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Dear mustardtigerr,

We inform you that your account is being checked by the risk department of our casino

2024-03-07 10:55:29 UTC +0 An email was sent to you from our financial department to the email address that is linked to your casino account.

Please follow the instructions provided in the email to expedite the processing of your withdrawal requests.

All actions regarding your account are carried out strictly within the framework of the rules of our project.

Sincerely,

Risk department of Winstoria Casino.

Dear mustardtigerr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.