WinsParkSpin Casino - Player experiences delayed redemption and additional deposit request.

Well first off I had to deposit 50 bucks just to even redeem my money I asked him how long it takes for redemption they said 30 minutes I said well it's been about 5 hours and then they come back and tell me that I got a deposit $120 and Bitcoin to redeem my 4,000 I sent attachments of our important parts of the conversation but I asked what was the $50 for if I got to pay a second time to redeem and I also have 118,000 sitting there to be withdrawn it's starting to look like I'm not going to get anything because I'm not sending them more money before they give me some kind of money for the $50 I deposited

Dear jermainebates28,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please clarify if you paid both $50 and $120?
• Did you accumulate your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear jermainebates28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I use the initial $30 sign of bonus to accumulate the $4,000 redemption that I tried and then when I wanted to redeem it I was asked to deposit $50 so I did then when I made the deposit I am again trying to redeem the 4000 and that's when they asked for the $120 I've never used this site before it was my first time and so after I deposit the $50 I then won the 118,000 and some change which I didn't bother to turn in for redemption because I can only imagine how much they would want me to send them to redeem that

I did not use any kind of active bonus besides the first initial $30 that they gave me for signing up

Dear jermainebates28,

Thank you for your patience throughout the handling of your complaint against WinsParkSpin Casino.

After a thorough investigation, we have concluded that the casino's practice of charging players processing fees is unethical and goes against fair gambling standards. Additionally, despite our repeated efforts to reach out and seek an explanation, the casino has been uncooperative and failed to provide any valid justification.

We understand that this is not the outcome you were hoping for, but unfortunately, without cooperation from the casino, there is little more we can do to assist. As a result, we will be closing this and all related complaints as unresolved, with the classification of "Unreasonable Excuse."

Please also be aware that this will further negatively affect the casino’s already low safety index on our platform, especially since it has been using the trademark of a reputable brand to deceive players. We strongly recommend caution when dealing with this operator and suggest choosing casinos with higher safety ratings in the future.

Thank you for choosing Casino.Guru, and we regret that we were unable to secure a more favorable resolution.

Best regards, 

Kristina

Casino.Guru