WinsPark Casino - Player’s winnings have been confiscated.

I had won 🏅on winds Park Casino and I had won the first time 20,000 on it. They had told me to deposit $50 of bitcoin and that they would cash me out so I deposited $50 but it ended up costing me $69 in total and then they later told me I needed deposit another $116 in order to receive my winnings ! this is the worst casino I have ever played. I never got my money. They don’t care that. They took my money from me and they’re a bunch of thieves. This is ridiculous and I want my money back. At least the money that I had put on there to cash out and they just told me no they deposit more money and they’ll cash me out, what they think that I’m stupid I would like my money

Dear Falcione,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that the casino confiscated all your winnings? Could you please clarify how much money you currently have in your casino account?
• Also, do I understand correctly that you deposited both $50 and $116?
• Did you accumulate your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina