Winota Casino - The player's winnings did not arrive.

Hi

I played Lucky lady's charm de luxe on July 21, 2021 and at 18:20 the payout will be over 500 euros. I wonder why the game is spinning all the time. I think I’d better quit and the win was sure to hit my game account. But it happened differently. the money doesn't show up anywhere. I sent a message during the chat and also customer service if there is something wrong with your system? nothing helped

Dear Mustapha,

Thank you for contacting our Winota Support Team.

Please re-enter the game. If the money wont appear we would kindly ask you to provide us any amount and the balance before and after bet.

If you have any additional questions, please do not hesitate to contact us via email support@Winota.com or via Live Chat.

Best Wishes,

Winota.com Team

Dear Mustapha,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Let me ask you a few more question before we would try to contact the casino. Is that specific winning bet shown in your betting history? Did you take any screenshot of the technical issue? Did you receive any respond from the casino about the issue? Also please, if you have any relevant proof or communication with the casino regarding this issue, forward it to nikolas.b@casino.guru. Looking forward to your answer.

Best regards,

Nick

The complaint was rejected on the player's request.