The player would like to withdraw his winnings, but his withdrawal is pending. We rejected the complaint because the player didn't respond to our messages and questions.
Winorama Casino - Player’s withdrawal was delayed.
Amount: €200
Winorama Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
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4 years ago
Translation
Hello
I want to close information on the payment of winnings
How long can you receive this win?
The message appears to me (reqiesta pending payment) ??
Thanks for the reply
Automatic translation:
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4 years ago
Dear Hicham,
Thank you very much for submitting your complaint. I’m sorry to hear about the problem with your withdrawal. I would like to know, as this is your first withdrawal at this casino, whether you sent all required documents to verify your account. Verification as a process can take some time and until your account is fully verified, you can’t withdraw your winnings.
Did you try to contact the casino regarding this issue? Did they give you any reason for delaying your withdrawal?
Thank you in advance for your reply.
Best regards,
Kristina
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4 years ago
Translation
Hello
What are the documents I have to send you? !!
Thanks
Edited
Automatic translation:
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4 years ago
Hello Hicham,
please note, that Casino Guru is not a casino, but a website with casino reviews. Did you try to contact the casino's live chat or email support?
Best regards,
Kristina
