HomeComplaintsWinorama Casino - Player’s account has been blocked.

Winorama Casino - Player’s account has been blocked.

Amount: €100

Winorama Casino
Safety Index:Below average
Submitted: 15 Oct 2020 | Case closed : 30 Oct 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Italy submitted documents to verify her identity, but her account was blocked. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

Hi, after sending the documents to the casino, I can no longer log in, the casino is winorama but I can't find it in the list

Automatic translation:
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4 years ago

Dear Simona,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Which documents did you provide? Were all documents in sufficient quality?

Have you asked the casino to provide an explanation? Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or you can post it here).

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

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4 years ago

Dear Simona98,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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