The player from Italy submitted documents to verify her identity, but her account was blocked. We rejected the complaint because the player didn't respond to our messages and questions.
Hi, after sending the documents to the casino, I can no longer log in, the casino is winorama but I can't find it in the list
Dear Simona,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Which documents did you provide? Were all documents in sufficient quality?
Have you asked the casino to provide an explanation? Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or you can post it here).
I hope we will be able to help you to resolve this issue as soon as possible.
Best regards,
Kristina