HomeComplaintsWinorama Casino - Player is not sure how to proceed with his withdrawal request.

Winorama Casino - Player is not sure how to proceed with his withdrawal request.

Amount: €800

Winorama Casino
Safety Index:Below average
Submitted: 02 Dec 2019 | Case closed : 20 Dec 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player is confused about the casino’s withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

I would like to know how I should do it after I have requested the withdrawal noN I have no news, I have not been asked anyone docunentazione for the transfer

Automatic translation:
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4 years ago

Dear Luigi, 

Thank you for contacting Casino Guru and letting us help you. Let me ask you a few questions to understand the issue better. There is a live chat option in the "Help" section on the casino’s website. Have you tried to ask the support what you should do? If so, how did they reply? 

Best regards,

Peter

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4 years ago

Dear Luigi,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

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4 years ago

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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