The player from Germany has been trying to withdraw his winnings since April. We rejected the complaint because the player didn't respond to our messages and questions.
WinnerCasino - Player's struggling to withdraw his winnings.
Amount: €3,789.78
WinnerCasino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.4
WinnerCasino has a Safety Index of 2.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello,
I have the following problem. I had requested a payout on 04/22/2022 for €3789.68. This status was changed from "in progress" to "accepted" in a short time. On May 1st, 2022 I looked at the casino again and it said "Cancelled" and I had the money back in my player account. I then went into the live chat and was told that due to a technical error, this was canceled and that I should make a new payout.
Then I have this on 05/01/2022. Now I was able to pay out €3789.78. Now the status is unchanged since May 1st, 2022 in "in progress".
I played with the bonus and also deposited the €200 to be able to withdraw the full amount.
Please help.
Thanks very much
Jonathan
Automatic translation:
Public
Public
2 years ago
Dear Jonathan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Has the casino provided any further information about the "technical error" and what caused it?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Sensitive attachment
Sensitive attachment
2 years ago
Translation
Hello Kristina,
No, unfortunately I haven't made a successful payment there yet. Attached is my confirmation that my account is fully verified.
Unfortunately, they didn't provide me with any further information about the "technical error". I've attached the chat history. I only received this information.
Many thanks for the help!
Automatic translation:
Public
Public
2 years ago
Translation
Hello, small note. The status has now changed from "in progress" to "accepted". However, there is still no money on my BTC wallet. In the end, this status was "Accepted" when the casino canceled the payout. 
Many greetings
Automatic translation:
Public
Public
2 years ago
Thank you very much for your reply, Jonathan. Since the status of your withdrawal has changed, I would recommend that we wait for a few more days. I will leave this complaint opened and if there is no development (or your withdrawal is canceled again), we will intervene. Please, keep us updated in the meantime.
Public
Public
2 years ago
Translation
Hello Kristina, all right. That's how we do it 🙂
Automatic translation:
