The player from Minnesota had submitted a withdrawal request on Winbig21 online casino in October and had not received the payment yet. Despite his daily contacts, the casino had stopped responding. The Complaints Team had acknowledged the player's issue and revealed that Winbig21 Casino had a history of non-responsiveness to their attempts at resolving similar issues. The player's complaint was marked as 'unresolved', which negatively impacted the casino's overall rating. The Complaints Team regretted their inability to help further and advised the player to avoid this casino due to its poor reputation.
Winbig21 Casino - Player's withdrawal still pending after months.
Black points: 80
Amount: $275
Winbig21 Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Winbig21 Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
9 months ago
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9 months ago
On October 26th 2023 I submitted my first withdraw online casino Winbig21
I had made several deposits. Yay finally.
I asked em before I deposit if I won how long payout takes... See I was short 200$ on rent and had placed a bet to try and cover or id be homeless anyways. They told me by HOLLOWeen if not the week after. Ok great. So I went ahead and deposited. They have not paid me yet and have ignored all communication after months of daily contacts with no answers. Not once have they reached out. For all time and hardship and interest... I feel they owe me over 25,000$ but I'm starving and cold so I'd take 50$ right now...
How you so thirsty for money ya can't make a payout that takes one minute??
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9 months ago
Dear chadharris1985,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from Winbig21 Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
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9 months ago
Dear chadharris1985,
I haven't received any emails from you. Nevertheless, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Winbig21 Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
