The player's dissatisfied with the casino's RTP as he believes they are manipulating it. The complaint was rejected as there were no additional proof provided and the player closed his account.
WinBet Casino BG - The player's dissatisfied with RTP.
Amount: ??
WinBet Casino BG
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello, I strongly doubt that Winbet is manipulating games so that there is no return.
today I have 4 consecutive deposits without returning absolutely nothing and 2 of the same games, I do not know but for me this is not normal, and many other needs are clouded by Winbet
Automatic translation:
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2 years ago
Dear Христофор,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.
Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
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2 years ago
Dear Христофор,
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.
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2 years ago
Translation
For me it is not normal with 2-3-4-5-6 consecutive deposits and no return, I do not play only in Winbet, I play in other sites in general I deposit some amount and it raises me a lot I play a lot I may not have downloaded but I have a lot of fun and I only deposit Winbet without any result, which for me and in my opinion manipulates the games in Winbet a lot.
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2 years ago
Translation
And in addition, I stopped playing on this Winbet site
so I still know what you are going to do, I wrote to you to pay attention, but obviously you know things and that's why, I wish you all the best soon and I will deactivate the accounts 6 accounts, except for mine and my relatives !!!
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2 years ago
Dear Христофор,
We would be happy to check if any game manipulation happens within the casino but we can't just start investigating without any prior evidence. If you will have any please in the future (not only related to this casino) feel free to include it to the complaint or forward it to e-mail. The complaint will be now closed as there were no additional evidence and you closed your account for now .
Regards,
Nick
