HomeComplaintsWinBet Casino BG - Player's withdrawal is delayed due to verification issues.

WinBet Casino BG - Player's withdrawal is delayed due to verification issues.

Amount: 250 лв

WinBet Casino BG
Submitted: 11 Jan 2025
Case opened Current status

Waiting for player to reply

2d 5h 23m 36s

Case summary

The player from Bulgaria has been unable to withdraw winnings from Winbet for over six months due to verification requirements for two inactive cards. Although the player’s new card used for the deposit is active and verified, the bank cannot provide documentation for the expired cards.

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Translation

Good day, for more than half a year, I haven't been able to withdraw my money from Winbet. They want me to verify two cards that are no longer active, and I don't have access to them. I spoke with the bank, but unfortunately, they cannot issue me a document to confirm that these cards have expired or been deleted. My new card, through which I made the deposit for the winnings in question, is verified and active.

Automatic translation:
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Dear bpower157,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the bank regarding the confirmation that these cards have expired or been deleted?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

bpower157 has 2d 5h 23m 36s to reply

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