WinBet Casino BG - Player's withdrawal is delayed due to verification issues.

Good day, for more than half a year, I haven't been able to withdraw my money from Winbet. They want me to verify two cards that are no longer active, and I don't have access to them. I spoke with the bank, but unfortunately, they cannot issue me a document to confirm that these cards have expired or been deleted. My new card, through which I made the deposit for the winnings in question, is verified and active.

Dear bpower157,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the bank regarding the confirmation that these cards have expired or been deleted?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear bpower157,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.