The player from Bulgaria tried to play a game, but his bets weren’t accepted. The player didn't hit a five-star combination, which is supposed to lead to winnings, and there was no other proof, that the casino is doing something unfair.
WinBet Casino BG - Player’s bets haven’t been accepted.
Amount: 400 лв
WinBet Casino BG
Safety Index:HighSafety Index
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8.3
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
ne mi ochita pechalba i sled edna minuta me ishvurlq ot igratq posle pak vzlqzoh v sushtata igra i nishto nebeshe otchetena suma
Automatic translation:
Public
Public
4 years ago
Dear Emil,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I would like to know, if there is a chance that you are playing in fun mode – free play mode. This might explain the situation. Are you experiencing this issue only with this specific game?
Have you tried asking the casino about this issue? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or alternatively post it here). Thank you in advance for your reply.
Bets regards,
Kristina
Public
Public
4 years ago
Translation
They make fun of the letter from which the deception is heard and they all pretend to be crazy, they look at each other's clothes after they don't know what happened to explain to them what happened afterwards, they look at it again and for four days we don't want to leave such a thing. gi sudq
Edited
Automatic translation:
Public
Public
4 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified, as we don't see a five star combination, which is supposed to lead to winnings, sometimes you win, sometimes you lose and we don't see a valid reason to punish the casino. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
