The player from Bulgaria is experiencing some problems. Unfortunately, the game works like that and this is not the issue we could help with.
WinBet Casino BG - Player is inquiring help.
Amount: 123 лв
WinBet Casino BG
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.3
WinBet Casino BG has a Safety Index of 8.3, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
In about an hour, the same person solves the mystery more than 30 times ... and it was all random. People for years have never taken it off for an hour more than 30 times .. Then everything was a coincidence but another time 
The 
Automatic translation:
Public
Public
3 years ago
Dear Александър,
Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened.
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
3 years ago
Translation
I ask if it is normal for 24 hours for the same person to take off the card jackpot in 5/10/15 minutes. I have also attached photos
Automatic translation:
Public
Public
3 years ago
Thank you for your reply, Александър. I would recommend you read about the game here:
https://egt-interactive.com/games/bonus-games/jackpot-cards/
"However, the higher the qualifying bet in the base game, the higher the chance to enter the bonus and win any one of the mystery levels!"
I am sorry, but this is how this game works, the person who kept winning probably bet higher amounts. This is out of the casino's hands and there is nothing we can do about it. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
